Institute
Institute for Artificial Intelligence and Robotics
The institute researches how artificial intelligence and robotics change companies, from leadership and decision-making to processes in manufacturing and services. Its starting point is the St. Gallen Integrated Management Concept: strategy, organisation, processes, people and technology are considered together. This makes it possible to determine where AI agents and robots can provide useful support, take on tasks or collaborate with people.
A key focus is Agentonomics: designing management systems in which people and intelligent agents jointly analyse information, prepare decisions and support their implementation. The institute translates this research into concrete applications, tests them with companies and examines their impact on quality, speed, costs and responsibility.
Current research priorities
Agentonomics and hybrid management
Designing management tasks, roles and decision rights for collaboration between leaders, employees and AI agents.
Intelligent process automation
Analysing and redesigning business processes using the St. Gallen Concept, from identifying bottlenecks and coordinating work steps to checking results.
AI-supported decisions
Using company data, specialist knowledge and generative AI to recognise developments earlier, compare options and prepare decisions transparently.
Robotics in manufacturing and services
Developing and testing human-robot collaboration and autonomous systems for specific tasks in manufacturing, logistics and services.
New value creation and business models
Examining which products and services become possible through collaboration between people, AI agents and robots, and under what conditions they are economically viable.
Governance and responsibility
Defining which tasks systems may perform independently, when people must make decisions, and how quality, safety and impact are evaluated.